Privacy Policy
Introduction and Our Commitment
At EnergonFlare, we understand that learning programming involves sharing personal information, and we take this responsibility seriously. This privacy policy explains how we collect, use, and protect your data when you participate in our introduction to programming courses and use our educational platform.
We operate under Taiwan's Personal Data Protection Act and maintain transparency about our data practices. Your privacy matters to us, and we're committed to explaining everything in plain language.
Information We Collect
When you join our programming courses or browse our website, we collect different types of information to provide you with the best learning experience.
Account Information
Your name, email address, phone number, and educational background when you register for courses or create an account on our platform.
Learning Progress
Course completion rates, quiz scores, coding exercises, project submissions, and time spent on different learning modules.
Technical Data
IP address, browser type, device information, and how you navigate through our educational content to improve our platform.
Communication Records
Messages you send to instructors, support tickets, feedback forms, and any correspondence related to your learning experience.
How We Use Your Information
Educational Purposes
We use your data primarily to deliver programming education. This includes tracking your progress through courses, providing personalized feedback on coding exercises, and helping instructors understand where students need additional support.
Platform Improvement
Learning analytics help us identify which teaching methods work best. We analyze how students interact with different programming concepts to refine our curriculum and create better learning experiences.
Communication and Support
We'll send you course updates, assignment reminders, and respond to your questions about programming concepts. We also use your contact information for important announcements about schedule changes or new learning opportunities.
Your Rights and Control
Under Taiwan's data protection laws, you have several rights regarding your personal information:
Access Your Data
Request a copy of all personal information we have about you, including your learning progress and communication history.
Correct Information
Update any incorrect or outdated personal details in your account or ask us to fix errors in your learning records.
Delete Your Account
Request complete removal of your personal data, though we may retain some information for legal compliance purposes.
Limit Data Processing
Ask us to stop using certain types of your data while keeping your account active for continued learning.
Data Portability
Receive your learning progress and course data in a format you can transfer to another educational platform.
Data Security Measures
We implement multiple layers of security to protect your educational data and personal information:
Encryption
All data transmission uses SSL encryption, and sensitive information is encrypted in our databases.
Access Controls
Only authorized staff members can access student data, and access is logged and monitored.
Regular Backups
Your learning progress is backed up regularly to prevent data loss while maintaining security.
Security Updates
Our systems are regularly updated with the latest security patches and monitoring tools.
Data Sharing and Third Parties
Educational Partners
We may share anonymized learning data with educational research institutions to improve programming education methods. Individual students are never identifiable in this research data.
Service Providers
Some third-party services help us deliver courses, such as video hosting platforms for programming tutorials and email services for course communications. These providers are bound by strict data protection agreements.
Legal Requirements
We'll disclose personal information only when required by Taiwan law enforcement or legal proceedings. We'll notify affected students unless prohibited by law.
Data Retention Periods
We keep your information for different periods depending on its purpose:
Active Learning
While you're taking courses and for 1 year after completion
Academic Records
Course completion certificates and grades kept for 7 years
Legal Compliance
Financial records and legal documents per Taiwan requirements
International Data Transfers
Your data is primarily stored on servers located in Taiwan. However, some educational tools we use may process data in other countries with adequate data protection standards. We ensure all international transfers comply with Taiwan's data protection requirements and include appropriate safeguards.
Cloud Services
We use reputable cloud providers that maintain data centers with strong security standards. These providers are contractually obligated to protect your data according to Taiwan privacy laws.
Cookies and Website Analytics
Our website uses cookies to improve your learning experience and understand how students use our educational content. You can control cookie settings in your browser, though some features may not work properly if cookies are disabled.
Types of Cookies We Use
- Essential cookies for website functionality and course access
- Performance cookies to understand how students navigate our learning materials
- Preference cookies to remember your settings and login information
Changes to This Policy
We may update this privacy policy as our educational programs evolve or to comply with new legal requirements. We'll notify all students of significant changes via email and post updates on our website at least 30 days before they take effect.
You can always find the current version of our privacy policy on our website, and we'll maintain previous versions for reference.
Privacy Questions and Contact
If you have questions about this privacy policy or want to exercise your data rights, contact our privacy team:
Email: info@energonflare.com
Phone: +886223030411
Address: No. 203號, Xiangshang N Rd, West District, Taichung City, Taiwan 403
We'll respond to privacy inquiries within 30 days and work with you to address any concerns about how we handle your educational data.